Return & Exchange

7 Days Replacement & Checking Policy

At Cart79.com, your satisfaction is our priority. We ensure that every product delivered is in perfect condition so you can shop with confidence. That’s why we offer a 7-day checking and replacement policy for electronic items, and 14 days for all other categories.

🤝 We Believe in Long-Term Customer Trust

If you face any issue with your order, please reach out to us within the specified time:

  • Electronics: Report within 7 days of delivery.

  • Other Products: Report within 14 days of delivery.

  • For damaged or broken items: Contact us within 24 hours of receiving the parcel via WhatsApp for immediate support.

📦 Important Guidelines for Returns

  • Return shipping must be handled by the customer through a traceable courier or registered post.

  • Always wait for confirmation from our support team before sending any item back.

  • Your return will be eligible for replacement if:

    • You received an incorrect item.

    • The delivered product is faulty or defective.

✅ Return Conditions Must Be Met:

  • Notify us within the allowed timeframe.

  • Product must be unused, undamaged, and in original condition.

  • Include original packaging, manuals, accessories, and warranty cards, if applicable.

  • None of the items should be marked, defaced, or altered in any form.

⏳ Additional Notes:

  • Products with manufacturer warranties are not covered by Cart79.com's internal 7-day warranty.

  • For all other products without a brand warranty, we offer a 14-day checking warranty.

  • Replacements are processed within 3–5 working days after inspection by the Cart79 team.